Welcome to Z.com's Support Center
How may we help you?In this section you can check the operation method,
the setting method,
the various procedures as well as the campaign information of the products.
Transfer to Z.com Web Hosting
- Authority to Edit Directory/File
- Migrate Contents from Staging Site to Production Site
- Update WordPress Version on the Staging Site
- Login to the Staging Site
- Create a Staging Site
- Optional Service
- Caching Feature
- Number of Visitors
- What is Staging Environment?
- Data Backup
- SFTP Connection
- Access to Database
- Databse Setup
- The Control Panel
- Check Server Information
- Access to Database
- Databse Setup
- Check Server Information
- Direct Traffic to Multiple VPS by Lord Balancer
- Configure Health Monitor Rules
- Add a Load Balancer
- Add a Space to an Image Storage
- Copy the Stored Image to Other Region
- Restore from Auto-Backup
- Reinstall OS/Application Template Image
- Access from VPS to Database Server via Custom Network
- Mount your Custom ISO Image to VPS
- Restore Backup Image to VPS
- Backup VPS Image
- Allocate Private IP Address to VPS
- Allocate Additional IP Address to VPS
- What is Virtio?
- Change VPS Plan
- Add Additional Disk Space
- Take VPS Backup Automatically
- Operate VPS
- Download Private Key
- Add SSH Key
- Add a Mail Server
- Check Connection Status to Mail Server
- Fix IP Address of Mail Server for Sending Mail
- Retrieve Mail Backup Automatically
- Add a Disk Space to Mail Server
- Retrieve Database Backup Automatically
- Access to Database via phpMyAdmin
- Add a Database User
- Add a Database
- Add a DB server
- Add a Disk Space to DB Server
- I don’t know what I have to input on the first screen that appears after installation.
- Google Chrome keeps opening when I try to go to Google Play from the app website, preventing me from installing the app.
- Even though I meet the basic specifications for using the app, I still can’t find it when searching Google Play on my tablet device.
- [This version is not compatible with your device.] appears, and won’t let me install the app.
- Even if I try to search for the app on Google Play on Android, I can’t find it.
- Even though I meet the basic specifications for using the app, I can’t find it when searching on my iPad.
- I tried to issue a new coupon by copying an older one that was issued to a certain user, but even though I select multiple new users to send it to, the old member ID won’t disappear.
- I’ve already created birthday coupons. Can I still disable them?
- When will birthday coupons be delivered?
- Today is my birthday so I registered the date on my app, but no coupon was delivered.
- If I already deleted the some issued coupons from my history, can I still display the conditions of those deleted coupons?
- Can I use the admin panel to cancel birthday or stamp completion coupons that I’ve already issued?
- If I enter more than the recommended number of characters for the body of a coupon, will everything still be displayed?
- How to Issue Coupons
- Birthday Coupons
- Cancellation of Issued Coupons
- I can’t seem to issue any stamps.
- If I suddenly start using the member ranking option, what will happen to the ranks of members who have been collecting and completing stamps so far?
- I edited the stamp completion coupon, but the explanation of completion benefits on the stamp card still hasn’t changed.
- Can I increase or decrease the number of stamps issued for installing the app?
- I accidentally sent 2 stamp completion coupons.
- If a stamp card is completed while no stamp completion coupon has been created yet, the stamps page keeps showing “Congratulations! You completed your stamps! Here’s a special coupon!” and the stamps are not reset.
- Is it possible to exceed 100 characters when editing stamp completion benefits?
- I mistakenly issued too many stamps. Can I delete them?
- I gave out stamps from the admin screen, but they’re not being delivered to the app.
- How to issue stamps
- Changes to Stamp Completion Rewards
- I made a mistake in the visit schedule and I want to delete it. Is there any way to do so?
- Can I put links on the Timeline?
- Up to how many characters can I use in Visitor History?
- Is it possible to change the time of a push notification for a scheduled visit?
- When will the push notification for a scheduled visit be sent?
- I accidentally sent the wrong photo or message in Visitory History. Can I delete it?
- How do I enter the date for the schedule of my next store visit?
- Appointment Registration
- Recording Visits
- When I browsed menu detail pages on an iPhone, empty parts were shown as nil.
- The order of items in my menu won’t change even if I edit it.
- The entire menu could not be displayed when I viewed it with an iPhone. Will it be displayed on Android apps?
- Up to how many items can I add to my app menu?
- If I enter more than the recommended number of characters for the body of a menu detail page, will everything still be displayed?
- Is it possible to make a copy of the menu list?
- Is it okay to have the same display sequence number for multiple menu items?
- Can I delete just the image of a menu item?
- My menu doesn’t show anything except Settings and Exit, so I can’t do anything on it at all.
- If I change the number of stamps through Beacon, when will it take effect?
- How do I set the time for Beacon to be used?
- My Beacon device is broken and I want to buy a new one. I want to increase the number of devices that I have.
- Is the Beacon device for sale or for rent?
- I’ve already introduced the app to my customers. Can I still add the Beacon feature?
- While searching in free time, I tried to retrieve all previous data without entering any dates. No results appeared.
- Will the wireless stamps be sent in succession?
- Will the wireless stamps be sent, no matter which page of the app is open?
- Even if I hold out my stamp card screen to the Beacon device, there is no response.
- What device specifications are required to use Beacon?
- What kind of CTR function is used for “CTR of Previous Push Notifications”?
- Even though I’m already logged in to Facebook on its app and on my browser, the login screen is still being shown.
- I embedded a Facebook link on the app, but I can’t see the post when I open it from the app.
- Is there a way to show the information registered by a customer?
- Some parts of the admin panel show garbled text when I log in to it.
- I want to increase (decrease) the number of digits in the membership ID.
- Can I let my staff control membership ID numbers?
- I want to add some features to my admin panel.
- Are there any emojis that can be used?
- When I try to upload a photo that I took using an iPhone, it keeps getting rotated sideways.
- (User Action Analysis Option) I can view a record of issued coupons, but can I also view coupon usage?
- Can I increase or decrease the types of user attributes that are collected?
- Is there a reason for the decrease in the number of issued or used coupons from the last time that I checked them?
- Is there no way to know a customer’s device transfer code?
- I haven’t been using user attribute data, but from now on I want to do so.
- App management has weekly, monthly, and yearly options. Is it possible to view data outside these ranges?
- I customized my home page buttons so that they are set somewhere other than the lower tier in the center of the screen. Is there any way to also change the assigned URLs?
- On the operation manual, the website URL in the store information registration section is written without any [http://], but in the LINE account portion following it, the link is shown with [http://]. Will I encounter any problems in either part if I just type the URL without any [http://]?
- Is it necessary to fill up all the fields for store information?
- If I remove the check for Latest News in my notification setttings, will regular push notifications also stop being delivered?
- When I changed to a new device, I continued with the transfer without entering the device data transfer code. Can’t I make the transfer code input screen appear again?
- Today is my birthday so I registered the date, but how come my birthday coupon hasn’t arrived?
- I entered the wrong date for my birthday. Can I correct it?
- I set links on my image slider, but the web pages are not opening.
- I added links to my image slider, but the web pages are not opening.
- How do I add or change features on the app?
- I installed then deleted the app before on my iPhone, but I have now reinstalled it. Will I be sent the news and coupons from the time that I didn’t have the app?
- How do I copy content from the app?
- When I open Youtube from the app on my Android device, the video does not play.
- Retaining Information After Reinstalling the Application
- Using Beacon
- Delivery of Content
- nil Displays
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